Protection

How buyer protection works

The marketplace flow is designed to keep buyers informed from listing view through payment hold, delivery, and post-order support.

Step 1

How buying works

Choose a listing, review account details, and move into checkout with billing, terms acceptance, and digital delivery guidance.

Step 2

When payment is held

Payments can remain under review while risk checks or delivery coordination are in progress. This reduces unsafe handoffs.

Step 3

When an order is completed

Orders complete when the buyer confirms delivery or support closes the transaction based on the delivery record and message timeline.

Step 4

What happens in disputes

Support reviews listing terms, timestamps, payment state, and delivery evidence before issuing a resolution.

Step 5

Safety guidance

Keep all communication inside the platform, update credentials immediately, and avoid off-platform payment requests.